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The Definitive Source for Everything CAC CAC (Common Access Card) help for your Personal Computer

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SMART CARD ERROR MESSAGE PAGE

1. Smart Card is BLOCKED - this means you have entered your PIN (Personal Identification Number) incorrectly 3 times. 

also:

2.  Parameter is incorrect - (when attempting to log onto a government computer) and you have already performed these steps.

You will have to visit an ID card office (aka: RAPIDS (Real-time Automated Personal IDentification System)) to get your card unblocked, updated, or replaced.  The CAC owner has to be present along with a second photo ID.  The RAPIDS site VO (Verifying Official) will verify your identity using your finger print. 

SITE LOCATOR

http://www.dmdc.osd.mil/rsl

The website allows you to type in your address and search out in miles (or kilometers) from your location to find the nearest ID card office.  It now also includes a map to show you how close that site is to the location you entered.  I recommend you call before you make the journey.

Please take note of the tab (near the top of the page) titled: "Required Documents."  This will show you what you need to bring with you.

If you need to update your mailing address on DEERS, you may do so from this CAC enabled link.  (This is also a great link to test your CAC on your computer)