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The Definitive Source for Everything CAC CAC (Common Access Card) help for your Personal Computer

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HERE IS HOW TO CONTACT MICHAEL J. DANBERRY WITH YOUR WINDOWS QUESTION

If you are a Mac user, go to this page to ask your question  (Please do NOT use the form below for Mac questions unless you are having problems with Parallels, VMware, VirtualBox, or Bootcamp)

Please complete all form fields and input the correct information into the form below.  My intent is to reply to you with the correct ideas for you to fix the problem(s) you are having.  I may steer you in the wrong direction if you provide incorrect information.  When you leave boxes blank, I have to reply asking you the same questions that were ignored, this reduces my time to help other people.  Here are examples of the 2 most common CAC types / models.

 

A large share of the questions I receive can be corrected by you trying these ideas first: 

1.  Webpage cannot be displayed / Error 403 / problems accessing AKO or other DoD websites.  Follow this guidance in your Internet Explorer.  If you are a Firefox user, look at the Firefox page, specifically #2. 

2.  Army Users:  Receive "No host application was found on this computer.  Please install the host application before installing ApproveIt Desktop" when installing ApproveIt 6.5.  Look here for information / cure

3.  If you have an Oberthur ID One 128 v5.5 Dual or V5.2a Dual CAC and it does not appear to be working with your Windows computer you will need to install ActivClient 6.2.0.50, AND then update it to at least 6.2.0.119.  The base ActivClient 6.2.0.50 will not read your new CAC without it being updated (except on XP sometimes and very few Windows 7 computers).  This has also been found to cure the "circling" of AKO webmail2 when trying to open it.

4.  If you have an SCR-331 USB CAC reader, and have NOT updated the firmware, go here for instructions.

 

PLEASE COMPLETE THIS FORM FOR Windows SUPPORT

If you are not able to see the form below, it means you need to install Adobe Flash

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How do I find which version of Windows I have?

How do I find which version of Internet Explorer I have?

Contact Michael J. Danberry the following ways:

  I can assist you by using Crossloop's FREE remote desktop sharing software

Select, download, and install:  CrossloopWindows or CrossloopMac (Intel processor Only)

Watch quick 1 minute Crossloop video to see how it works

  I can also assist you by using TeamViewer FREE remote desktop sharing software

Select, download, and install:  TeamViewerWindows or TeamViewerMac (10.4.11 - 10.7.x)

I can provide Remote Support to you!