Air Force Portal Access Problems?
The Air Force download sites below require you to
login
with your CAC
1. Download ActivClient
6.2 software for XP, Vista, & Windows 7 from the
Air Force portal
NOTE: The
Air Force's ActivClient 6.2 is NOT an upgrade from 6.1 (like the Army's
version). So, make sure you uninstall 6.1, restart your computer,
then install 6.2. You will also have to go to: Start,
Run (or Start Search), type in: Services.msc and make
sure all ActivClient services are set to automatically on.
2. ActivClient
6.2 (64 bit) can also be download from
Lackland AFB (This site requires you to be on the .mil network)
If you
have an
Oberthur ID One 128 v5.5 Dual CAC and after installing ActivClient 6.2, it still
doesn't work, update
ActivClient.
WINDOWS 7 USERS:
Is
your CAC a "Gemalto TOP DL GX4
144" or "Oberthur ID One 128 v5.5 Dual", you "may" be able to use your CAC
without needing to install
ActivClient.
If you are unsure
whether you have a 32 or 64 bit version, here is how to find out:
Windows 7 & Vista,
Right click Computer, select Properties. Under System, System type you
will see 32 or 64-bit.
XP, Right click
My Computer, select Properties. If it
doesn't say 64 bit, you have a
32 bit Operating System.
Here are
more options
for you (if the above doesn't work)
How
ActivClient works
INFORMATION
FOR APPLE USERS
ONLY
NOTE: In order to access
some
of the Air Force CAC-enabled websites, you must CANCEL when it first asks for your
PIN. After canceling, then choose your certificate, it will give you
a second opportunity to enter your PIN. NOW enter your PIN.
OTHER AIR FORCE SPECIFIC PROBLEMS:
Not
able to digitally sign / encrypt / decrypt emails using OWA?
Problem:
Receiving "CA Not Recognized" error message when attempting to access the
AF Portal
Cure: Some computers may have the Federal Bridge
Certificate Authority's DoD Root CA 2 certificate installed. This conflicts
with the DoD's DoD Root CA 2. You must remove the DoD Root CA 2 signed
by the DoD Intermediate Root CA 1 in order to use the AF Portal with your
CAC.
Here's how:
Follow the guidance in this
PDF, specifically page 14, the entire
PDF will definitely help.
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